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Integrated Service Management (ISM) Foundation - Including Exam

A successful collaborative team has one goal, language and basic way of working. The ISM Foundation training provides the basic knowledge needed for this.

The language spoken in IT departments has traditionally been shaped by ITIL and increasingly by DevOps. In the ISM Foundation training, the extensive ITIL knowledge including 34 practices is compactly bundled into the 7 basic processes that occur in every IT department. This focus puts the emphasis on those topics and practical concepts that are used on a daily basis. The core of modern service management is addressed in a logical context such as the processes, Customer Value, DevOps, etc and provided with practical tips and tricks by trainers with extensive practical experience. With down-to-earth explanations, participants will gain insight into the coherence of the IT department's work and learn one framework of concepts and language. ISM is the basis for the application of ITIL and DevOps, is limited to the core of IT Service Management and is therefore the practical alternative.

This training provides the knowledge for the offcial exam: Certified ISM Foundation (CISMF). This exam is included in the course price.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

12 courses found

    • Delivery Format: Public Classroom
    • Date 15-16 February, 2027 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 15-16 February, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 18-19 February, 2027 | 9:00 AM to 5:00 PM
    • Location: Dubai-Knowledge Village (Arabian Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 18-19 February, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arabian Standard Time)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 04-05 April, 2027 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 04-05 April, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arab Standard Time)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 02-03 August, 2027 | 9:00 AM to 5:00 PM
    • Location: Dubai-Knowledge Village (Arabian Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 02-03 August, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Arabian Standard Time)
    • Language: English
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    • Delivery Format: Public Classroom
    • Date 09-10 August, 2027 | 9:00 AM to 5:00 PM
    • Location: 1-Mechelen (Battelsesteenweg 455-B) (W. Europe Standard Time)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 09-10 August, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe Standard Time)
    • Language: English
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